We want every box to arrive in lovely condition. The details below must be completed to match the shop's real delivery service before this page is used to accept orders.
1. Delivery-method estimate
We calculate approximate straight-line distance between the shop location and the delivery pin provided at checkout. At or within a 15 km radius, the order is marked Porter — manual booking. Beyond 15 km, it is marked courier — manual booking. This is a preliminary suggestion, not a booking, delivery promise, or road-distance calculation. We check the address and arrange the appropriate available service manually.
2. Where we deliver
Dispatch location: [ADD CITY AND STATE]. Delivery is available to: [LIST STATES, PIN CODES, OR SERVICE AREA]. Areas we cannot currently serve: [LIST EXCLUSIONS, OR SAY NONE IF ACCURATE]. Contact [ADD CUSTOMER SUPPORT PHONE OR EMAIL] to confirm your address if you are unsure. Do not accept an order for an address that has not been confirmed serviceable.
3. Shipping fee — required before taking payment
The current Razorpay checkout charges the chocolate subtotal only; it does not calculate or collect shipping. Do not accept live payments until the actual shipping fee is included in the amount shown to the customer before payment.
Set out the real delivery fee or rate by area or order, any free-delivery threshold, and whether taxes or handling are included: [ADD SHIPPING CHARGES AND ANY CONDITIONS]. Never add an undisclosed delivery charge after payment. If a parcel cannot be sent for the paid amount, contact the customer and follow the published cancellation and refund policy before proceeding.
4. Preparation and delivery estimates
Order preparation time: [ADD NUMBER OF BUSINESS DAYS]. Estimated transit time by service area: [ADD DELIVERY ESTIMATES]. Orders are handed to the delivery provider after payment and address confirmation. State cut-off times, weekend or holiday handling, and how customers receive tracking information: [ADD DISPATCH, HOLIDAY, AND TRACKING DETAILS].
Estimates are not guaranteed arrival dates. Tell customers how to contact the shop about a delayed parcel: [ADD DELAY AND LOST-PARCEL PROCESS].
5. Chocolate care and delivery issues
Add how the products are packed and any verified temperature or weather limitations: [ADD ACTUAL CHOCOLATE PACKAGING, STORAGE, AND WARM-WEATHER DELIVERY DETAILS]. Please provide a complete, accessible delivery address and phone number. Explain what happens when a delivery attempt fails, an address is incorrect, or a parcel arrives damaged, incorrect, or incomplete: [ADD REDELIVERY AND DELIVERY-ISSUE PROCESS].
6. Cancellation and refunds
For cancellation, returns, refunds, or replacement requests, use the process and contact details in the shop's Terms & Conditions: [ADD LINKED, COMPLETE CANCELLATION AND REFUND TERMS BEFORE LAUNCH]. Customer rights required by law continue to apply.
7. Questions
Delivery and address enquiries: [ADD CUSTOMER SUPPORT EMAIL AND PHONE]. Effective date: [ADD EFFECTIVE DATE].